人教版高中英语考点23 应用文写作：投诉信、求助信（解析版）.docx

考点23 应用文写作：投诉信、求助信（解析版）
【命题解读】
书信类写作包括邀请信、感谢信、推荐信、求职信、祝贺信、告知信、求助信、建议信、道歉信、咨询信以及慰问信等类别。
以下对投诉信、求助信类别提供对应的模板和基本写作技巧。
投诉信
【布局思维导图】
【基本模板】

Dear ______ (称谓)
I am writing to lodge complaints against ______(投诉原由). Here is the whole story.
In the first place, ______(问题一). In addition, ______(问题二). Under these circumstances, ______(问题的结果) . Consequently, I asked to remedy the situation. However，ignoring how reasonable my request was, the staff refused to make any compensation with a poor attitude.（投诉服务时可用）.
I sincerely hope you could look into the case. ______(提供解决方案). Otherwise, I would seek legal/external support in the local customer committee.
Looking forward to your prompt reply.
Your sincerely,
Li Hua

【写作实操技巧】
假定你是李华，两周前你从网上订购一套书虫系列读物(Bookworm Series)昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。
　　要点如下：①介绍购物情况; ②反映存在问题; ③提出解决方案
注意：① 词数80词左右;②可适当增加细节，使行文连贯;　
可能用到的生词：投诉complaint n.
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【模板范文】
Dear ______ (称谓)
I am writing to lodge complaints against an unpleasant shopping experie